Response Time
We typically reply within 1–2 business days (Mon–Fri, Pacific time).
Get in Touch
We’re here to help.
Questions about a course, a product, or just not sure where to start? Reach out — a real person will get back to you.
Send us a messageEmail Support
Email is the best way to reach us. We read every message and respond personally — no bots, no canned replies.
What to expect
Real Humans
Your email goes straight to a team member — no ticket system, no AI auto-reply.
Privacy
We will never share your information. Your question stays between us.
Help us help you faster
Including these details in your email helps us resolve your question on the first reply:
- Which product or course you’re asking about
- Your order number (if you have one)
- A brief description of the issue or question
- The email address you used to purchase or sign up
Common questions
Frequently Asked
I didn't receive my purchase. What should I do?
First, check your spam or promotions folder — Kajabi emails sometimes land there. If it’s been more than 30 minutes and you still haven’t received access, email us at Support@achieve.education with your order confirmation and we’ll sort it out right away.
Can I get a refund?
We handle refund requests on a case-by-case basis. If you’re not happy with a purchase, email us within 7 days and let us know what happened. We want every experience with Achieve Education to be worth your time.
I have a question about content inside a course. Who do I ask?
Send your question to Support@achieve.education and include the course name and the specific lesson or section. We’ll either answer directly or connect you with the right person.
Do you offer bulk pricing for schools or organizations?
Yes — if you’re purchasing for a classroom, school, or organization, email us with the details. We’re happy to discuss group pricing and licensing options.
I'm a parent looking for resources for my child. Where do I start?
Browse our store by age and subject. If you’re unsure which product fits your child’s needs, just email us — we love helping families find the right fit.
Can I collaborate with or partner with Achieve Education?
We’re always open to meaningful partnerships — especially with educators, schools, and family-focused brands. Send us a short note at Support@achieve.education and tell us about your idea.
Still have questions?
Don’t overthink it — just send us an email. We actually read them.